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  • GTM Launchpad Issue #19: Building Trust and Credibility with Prospects

GTM Launchpad Issue #19: Building Trust and Credibility with Prospects

Shifting from Salespeople to Trusted Advisors

Welcome to the GTM Launchpad newsletter! Each week I will share a sales play to help you grow your business, level up your sales game, and succeed in the trenches. My aim is to provide you with actionable insights. Stay tuned for practical tips on cold calling, lead gen, and closing deals!

Hello GTM Launchpad family! Today we're going to dive deep into a cornerstone of sales and prospecting - the art of building trust and credibility.

It's a road less traveled but with big rewards for those who dare. So grab your coffee and let's dive headfirst into this crucial aspect of our sales journeys.

Are you ready to unlock some powerful insights? Let’s dive right in!

In the sales realm credibility isn’t merely a bonus. It’s the very foundation of successful relationships. So how do we lay this essential groundwork? Let's break it down into bite-sized pieces and offer you a recipe for constructing that all-important rapport with your prospects.

Ingredient #1: Genuine Empathy

When I talk about empathy I’m not referring to an occasional reference to their challenges. I’m talking about truly stepping into your prospect's shoes. Engage them with open-ended questions, actively listen to their responses, and reinforce the fact that your goal is to alleviate their pain, not just sell a product.

Ingredient #2: Value Proposition

Prospects have an uncanny knack for sniffing out a sales pitch. So rather than launching straight into a sales spiel, let the value you bring speak for itself. This could mean sharing a pertinent article or detailing how your product can address their problems. The focus should always be on delivering value before seeking anything in return.

Ingredient #3: Authentic Engagement

Trust doesn't sprout overnight. It requires consistent, genuine engagement. Each interaction should reinforce your dependability and dedication to their success.

To help visualize these principles let's dive into a recent interaction I had with Sara a VP of Sales 👇

“Ring Ring”

Sara: Hello, this is Sara.

Tom: Hi Sara Tom Slocum here from The SD Lab. I recently read your company's announcement about your team expansion. Congrats on the growth!

Sara: Hi Tom yes we're really excited about the new additions.

Tom: It sounds exhilarating! How are you navigating the process? Any significant challenges surfacing with onboarding your new team members?

Sara: Getting everyone on board with our sales process and digesting all the necessary information has been a bit of a hurdle especially as we're managing this all remotely.

Tom: Absolutely! The initial phase can feel overwhelming even more so in a virtual environment. Many sales leaders I work with find that constructing a scalable, repeatable sales training process eases some of this pressure. This is in fact a primary focus here at The SD Lab.

Sara: That sounds interesting. Could you elaborate?

Tom: Sure! However, explaining everything in a phone call might not do it justice. Would you be open to a brief strategy session where we can discuss specific strategies to streamline your onboarding process and get your new recruits off to a flying start?

Sara: That does sound beneficial. When were you thinking?

Tom: I can make time tomorrow at 2 PM or Friday at 11 AM. Would either of these slots work for you?

This exchange wasn’t about pushing a sale. It was a conversation built on empathy, offering valuable insights into Sara's challenges, and engaging genuinely.

Action Challenge:

For every issue moving forward, I’ll present you with an "Action Challenge" - a small, actionable task to level up your sales game.

This week's challenge: Engage in a conversation where you talk less and listen more. Pay attention to the minor details, and the buried pain points. I'd love to hear how it goes!

Feature of the Week - Charlotte Lloyd - A Star on the Rise

This week I want to highlight Charlotte Lloyd a fellow sales enthusiast and content creator. She's been hitting home runs with her newsletter "Charlotte's Sales Shares." Her insights are razor-sharp, and her delivery is refreshingly genuine. If you're not subscribed already, you can do so right here: Charlotte's Sales Shares

I hope this issue offered valuable insights. As always, your feedback is invaluable. If you have suggestions or comments, don’t hesitate to hit the reply button. And If you find this newsletter beneficial share it with your network! Let's grow and get better together!

Keep grinding, shining, and moving forward. Stay Spicy 🌶️

Thanks for reading, see you again next week at 8 am MST!

- Tom Slocum ✌️

Are you looking to level up your sales game or launch a successful GTM motion? The SD Lab has got you covered. Here are three ways I can help you transform your sales process and empower your team:

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