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Leading from the Middle: The Blueprint for SDR Managers
Why real leadership in outbound starts with trench work, ops clarity and coaching beyond the dashboard

Welcome to the GTM Launchpad newsletter! Each week I will share a sales play to help you grow your business, level up your sales game and succeed in the trenches
Its Monday, its May and you’re leading humans
Not metrics. Not dashboards. Humans
And if you're in middle management SDR Leaders, Team Leads, frontline coaches this issue is especially for you
Because here’s what I keep seeing: Too many managers are stuck in between
→ Trying to coach down
→ Trying to manage up
→ And getting pulled in a million directions
This week’s issue is a wake up call
Because the best SDR leaders I know right now?
They’re doing two things
1. Getting in the trenches with their team
Not just listening to calls but making them
Not just reviewing emails but writing them
2. Learning the ops side like a CRO-in-training
They’re using AI to spot coaching moments. They’re owning their workflows and tech. They’re not waiting to be told how to lead they’re figuring it out by doing
Lets break it down 👇
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SDR Leaders this is your season to step up
Last week I did 3 things most managers avoid
→ Covered a rep’s call block
→ Listened to over 20 cold calls
→ Sat down and rebuilt a call track from scratch
And here’s what I took from it
Coaching from the dashboard is a lie
You can’t lead a cold call team if you haven’t
→ Been hung up on this quarter
→ Heard the tone shift when a buyer leans in
→ Felt the silence when a CTA flops
Leadership isnt about commentary
Its about clarity 😤
If you’re leading an SDR team here’s your blueprint for this week
1. Run a call block with your team
Even if its just 15 dials. Do it in the bullpen. Let them hear you. Let them see you get shut down and bounce back
2. Review 3 rep calls using AI the right way
Grab a transcript and run prompts like
→ “Where did the rep miss a chance to ask a better question?”
→ “What triggered the buyer to open up or pull back?”
AI tools like Sybill, Fathom or Fireflies are only powerful when paired with human ears and context
3. Audit your Ops
Too many managers are sleeping on the backend. You don’t need to be RevOps but you should know
→ What tools your reps are actually using
→ Where the friction is in their workflow
→ How to improve it without waiting on a CRO to tell you
This is your job now
→ Coach like a peer
→ Think like a builder
→ Lead like someone who gives a damn
You want to be VP next year? Start acting like it this week
Explore. Engage. Evolve.
🎥 Video of the Week: Meet Tom (Screenspace Interactive Demo)
This isn’t just a demo. Its my full story, my mindset and how The SD Lab works behind the scenes
Perfect if you’ve ever wondered "what’s this dude actually about?"
📚 Book of the Week: The Coaching Habit by Michael Bungay Stanier
If you’re trying to be more than a manager—this is the blueprint. Short, simple, and perfect for sales leaders who want to ask better questions and stop micromanaging.
Bonus Sales Tactics 🤑
1. The "Get In the Reps" challenge
Pick one sequence your reps are running. Call 10 contacts yourself. Share the recording. Debrief what you learned in Slack or a team meeting
2. AI backed coaching cheat code
Grab any cold call transcript and run
“Give me 3 missed coaching opportunities in this transcript and what questions a manager should ask the rep to address them”
3. The Ops self audit
Pick one tool in your stack this week. Audit it
→ Are reps using it?
→ Is it helping or slowing them down?
→ Could AI workflows simplify things?
Then go bring one insight to your RevOps or leadership team
Be the bridge, not the bottleneck 💪
🧩 Download the SDR Ops self audit cheat sheet (PDF)
Run this with your team this week
Just real questions to help you lead better
Click here to grab it👇
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🗣️ If this issue hit home forward it to an SDR leader who needs to hear it
This one’s for the folks building from the middle 💪
The people you lead are real humans with fears, dreams, doubts and full lives beyond the dial tone
You want to lead? Show up. Dig in. Ask better questions
This is a weird season for outbound
→ Tools are changing
→ Teams are leaner
→ Expectations are higher
But its also the perfect season to grow into the kind of leader your team brags about
Lets build that version of you together
Tom 🤙
Thanks for reading. See you again next week at 8 am MST!
- Tom Slocum ✌️
Step Into The Lab
If you’re tired of spinning your wheels on outbound and need a real sales engine that drives results The SD Lab is built for you
Here’s how we help B2B orgs and SDR teams level up fast ⤵️
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Want to see what this could look like for your team? Let’s talk